Welcome to Mindvana, a wellness and behavioral health support service designed for expatriates, international school communities, and globally mobile families. By accessing or using Mindvana, you agree to comply with these Terms and Conditions.
2. Definitions
Mindvana” refers to the platform, services, and resources provided.
“User” refers to any individual accessing Mindvana services.
“Provider” refers to licensed professionals delivering wellness, counseling, or psychoeducational services through Mindvana.
“Services” include counseling, psychoeducational evaluations, workshops, digital resources, and related support.
3. Eligibility
Users must be at least 18 years old to access individual services.
For minors, parental or guardian consent is required.
Users must comply with local laws and regulations in their country of residence.
4. Scope of Services
Mindvana provides wellness therapy, behavioral health support, psychoeducational evaluations, and parent-friendly resources.
Mindvana is not a substitute for emergency medical care. In urgent situations, users must contact local emergency services.
Services may be delivered in-person, online, or through digital resources.
5. Professional Standards
Providers are licensed and accredited in their respective jurisdictions.
Mindvana adheres to trauma-informed, privacy-first, and culturally responsive practices.
Users acknowledge that outcomes may vary depending on individual circumstances.
6. Privacy & Confidentiality
Mindvana respects user confidentiality and complies with applicable data protection laws.
Personal information will not be shared without consent, except where required by law (e.g., risk of harm).
Users are responsible for safeguarding their login credentials and personal data.
7. Payment & Billing
Fees for services will be communicated clearly before engagement.
Mindvana may offer direct billing arrangements with international insurers (e.g., Cigna, Allianz, AXA, Bupa).
Users are responsible for any costs not covered by insurance.
8. Limitations of Liability
Mindvana provides services “as is” and does not guarantee specific outcomes.
Mindvana is not liable for indirect, incidental, or consequential damages arising from use of services.
Users remain responsible for their own decisions and actions.
9. Intellectual Property
All Mindvana materials, including guides, workshops, and digital resources, are protected by copyright.
Users may not reproduce, distribute, or modify Mindvana content without prior written consent.
10. Termination
Mindvana reserves the right to suspend or terminate services for misuse, non-payment, or violation of these Terms.
Users may discontinue services at any time, subject to cancellation policies.
11. Governing Law
These Terms are governed by the laws of the PRC.
Disputes will be resolved through mediation before formal legal proceedings.
12. Amendments
Mindvana may update these Terms periodically.
Users will be notified of significant changes via email or platform announcements.
